What you should know before booking

If the property manager or landlord objects to our cleaning work at the handover, we return within 48 hours free of charge and rework until the handover is accepted. It does not cover existing damage, normal wear, repairs or painting, because those are not cleaning defects.

Because it is not a risk for us if we work properly. We build the guarantee into the fixed price and work in a way that means we rarely have to return. That is the simplest arrangement for both sides.

Usually within 5 to 10 working days. In the peak season from March to June, plan for 3 to 4 weeks. For express visits within 72 hours we charge a surcharge, subject to capacity.

The calculator gives an indicative figure using the same basis as our quotes. It becomes binding with the written quote. If you send us photos, the figure matches in the vast majority of cases.

Yes, everything. Cleaning products, machines, ladders and consumables are included in the price. For properties with special requirements, such as natural stone floors or hygiene regulations, we agree the products with you beforehand.

People we have chosen ourselves and seen at work. We do not send anyone unless we are sure they are thorough and professional. For regular cleaning the same team comes whenever possible, so they know your home and your wishes.

We tell you immediately and of our own accord, before you discover it, and we find a fair solution with you. We have no interest in concealing something that will be noticed anyway.

Yes, that is a core focus. For portfolios we set up framework agreements with uniform pricing across all sites, one invoice and one contact person. For new builds we coordinate directly with site management.

Recurring contracts can be cancelled with 30 days' notice, without reason and without a minimum term. We keep clients through the work, not through the contract length.

German, French, Italian and English across all business communication. Turkish and Kurdish additionally in direct client contact.